FAQ & Payment
Everything you might be wondering
And if the answer isn't here, just ask. No question is too small to send.
Ask freely. Clarity is part of the medicine.
Questions
Before your first session
How does payment work?
Classes and drop-ins are paid online by card through our secure Stripe checkout — card, Apple Pay and Google Pay are all accepted at the checkout screen. 1:1 session pricing is discussed on your Discovery Call and invoiced after we've talked. You'll always get a real reply from me confirming your spot — not a bot.
I've never done breathwork. Will I be okay?
Yes, love. Every session is guided out loud, start to finish, and you are always free to return to normal breathing. Nothing is required of you but showing up.
What should I wear and bring?
Something soft you can lie down in, plus water. Mats, bolsters and blankets are provided. Please eat lightly beforehand.
Is breathwork therapy?
It is therapeutic, but it is not a substitute for licensed mental-health care or medical treatment. We're glad to work alongside your therapist or physician.
Why isn't 1:1 pricing listed?
Private work is shaped around you. We talk through your goals on the complimentary Discovery Call, and investment is discussed openly there before anything is committed.
Are there contraindications?
Please let us know in advance if you're pregnant, have cardiovascular conditions, epilepsy, glaucoma, retinal detachment, or a history of psychosis, so we can adapt the practice safely.
Payment
How investment works here
Accepted methods
Secure card checkout powered by Stripe — Visa, Mastercard, Amex, Discover, Apple Pay and Google Pay. Your card details never touch this website, and every booking is confirmed personally by Crystal Shae.
Payment plans
1:1 3-packs can be split into two payments — 50% to book, 50% due before session two. We'll set that up together after your Discovery Call.
Refunds
All payments are final — no refunds, on any class, bootcamp, 1:1 package or corporate booking. What we do offer is rescheduling: give us notice and your payment carries over to a new date.
1:1 sessions
Reserved after your Discovery Call with full or partial payment. Rescheduling requires 24 hours' notice. Cancellations under 24 hours or no-shows forfeit the session.
Group classes & drop-ins
Paid at time of booking and non-refundable. With at least 24 hours' notice your payment is credited toward the next available session; cancellations inside 24 hours and no-shows forfeit the class.
Corporate & bootcamp cohorts
Boardroom Breath Break and Bootcamp cohorts require 72 hours' notice to reschedule, and payments are non-refundable once a session date is confirmed.
Confirmation
The moment your payment clears you'll receive an emailed receipt with your next steps — where to arrive, what to bring, and the cancellation policy — followed by a personal note from Crystal Shae confirming your date and time.